Effective Communication Skills Training

Last Updated: 04 04 2025

The Effective Communication Course empowers professionals with countless skills enabling them to communicate effectively through collaboration and workplace success. This course encompasses many dimensions of the communication process so that all professionals understand how to relay information, listen, and engage properly. 

The course provides an overview of one-way and two-way communication. Pitfalls and challenges that create miscommunication are assessed through interactive activities for assessment that allow professionals to discover their personal communication styles and learn relaying techniques to avoid barriers to effective communication. In addition, much focus is based on non-verbal communication, body language, tone, gesticulation, and vocalization as major components of relaying information. 

Additionally, professionals learn active listening skills to asses their levels of understanding and how best to respond. Finally, the doman of electronic communication is covered to ensure appropriate email communication, professional Zoom meetings, and more. 
 
Taking this course—as an individual or a group—gets you access to course materials featuring real case studies and avenues for group discussion and self-reflection for application. You'll emerge from this course with a physical plan of action for practical communicative adjustments to give you strength in every situation, professionally and personally.  
 

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Learning Options for You

  • Live Training (Duration : 32 Hours)
  • Per Participant

Fee: OnRequest

09:00 - 13:00 (IST)

(4 Hours/Day)

09:00 - 17:00 (IST)

(8 Hours/Day)

Course Prerequisites

Learning Objectives

Module 1: Fundamentals of Communication
Module 2: Advantages of Effective Communication

  • Benefits of Effective Communication
  • Consequences of Ineffective Communication
  • Communication Methods and Their Impact

Module 3: The Communication Process

  • Understanding Different Communication Types
  • Formal and Informal Communication
  • Horizontal and Vertical Communication
  • Choosing the Right Communications Channel
  • Communication Flow and Its Effectiveness

Module 4: Skilled Communicator and Individual Evaluation

  • What is Skilled Communication?
  • Qualities of a Good Communicator
  • Introduction to Individual Evaluation
  • Reflective Questions for Self-Assessment

Module 5: Overcoming Communication Barriers

  • Identifying and Overcoming Barriers
  • The 7 Cs of Effective Communication
  • Strategies for Clear and Concise Communication

Module 6: Art of Questioning

  • Different Types of Questions
  • Closed Vs Open Questions
  • Probing and Funnel Questions
  • Techniques for Effective Questioning
  • Recall and Process Questions
  • Utilizing Responses to Enhance Communication

Module 7: Enhancing Listening Skills

  • Principles of Effective Listening
  • Active Listening Techniques
  • Focusing Techniques While Speaking

Module 8: Navigating Various Communication Scenarios

  • Choosing Appropriate Communication Methods
  • Face-to-Face Communication: Advantages and Challenges
  • Written Communication: Letters and Emails
  • Digital Communication: Phone Calls, Video Calls, and Social Media
  • Understanding and Utilizing Non-Verbal Cues
  • Adapting Communication Style to Different Situations

Target Audience

  • Professionals seeking to enhance workplace communication. 
  • Managers and leaders aiming to improve team dynamics. 
  • Sales and customer service representatives needing strong interpersonal skills. 
  • Individuals looking to boost confidence in social interactions. 
  • Anyone wishing to improve their overall communication effectiveness.
     

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